Customer service is the cornerstone of the Northpoint value proposition. Superior communication, knowledgeable people, speed in execution and robust systems are how Northpoint distinguishes itself in the market.
To assess the satisfaction of Northpoint Commercial Finance dealers and to capture the “true voice of the customer,” a short annual survey was developed in 2017 which is distributed every October.
In 2020, Northpoint shifted to the highly acclaimed “Net Promoter Score” format for its annual customer satisfaction survey. Net Promoter Score® (NPS) is a simple and effective way to assess customer satisfaction and an organization’s potential for growth. It consists of just one very important question:
On a scale of 0-10, with 10 being the highest, what’s the likelihood that you would recommend us (our financial institution) to a friend or colleague?
Northpoint’s latest Net Promoter Score earned 86 which is considered ‘Best in Class,’ joining an elite group of iconic brands such as Tesla, Starbucks, Apple, USAA, and Chick Fil A.
In addition, Northpoint’s 2022 NPS far exceeded every reporting financial institution currently working in the recreational marine space.
Thank You to Our Dealers for YOUR VOTE of Confidence!
HELP US SHINE THE SPOTLIGHT! If your business achieves notable recognition, please share the news with us for consideration in an upcoming edition of our newsletter! Send your information to our Marketing Director Jill Howell.
Jill Howell
Director of Marketing
[email protected]
