When you visit or interact with Laurentian Bank Financial Group* sites, we or our authorized service providers may use cookies, and other similar technologies for storing information to help provide you with a better, faster, and safer experience and for advertising purposes.


A “cookie” is a small piece of data placed on your computer by a web browser (e.g. Chrome, Safari or Firefox) when visiting certain websites.

What do cookies do?

Our cookies and similar technologies have distinct functions. They are either necessary for the functioning of our services, help us improve our performance, or help us to serve you relevant and targeted content.

Two types of cookies

  1. Session Cookies
    These cookies are stored in your devices temporary memory and will automatically disappear after you close the browser. These cookies enable you to move back and forth when you are logged into our secure online banking system. When you close your browser, the cookies expire and are no longer active or used.
  2. Persistent cookies
    Another type of cookie is a persistent cookie. These cookies are kept on your online device usually for 30 to 90 days, and may be kept longer. They are used to monitor your activity on LBCFG’s related websites.

Our use of cookies

  • Operationally required: We may use cookies, or other similar technologies that are necessary to the operation of our sites. This includes technologies that allow you access to our sites; that are required to identify irregular site behavior, prevent fraudulent activity and improve security; or that allow you to make use of our functions such as account onboarding, saved search, or similar functions;
  • Performance Related: We may use cookies, or other similar technologies to assess the performance of our websites, including as part of our analytic practices to help us understand how our visitors use our websites, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our website content, services, or tools;
  • Functionality Related: We may use cookies, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our sites. This may include identifying you when you sign into our sites or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our sites;

Use of these technologies by authorized third-party service providers

We may work with third-party companies1, commonly known as service providers, who are authorized to place third-party cookies, or similar technologies for preventing fraud, improving security and storing information on our sites and tools with our permission.

These service providers may use these technologies to help us deliver our own content and advertising, and compile anonymous site metrics and analytics. With the exception of the use of such technologies by our service providers or other authorized third-parties, we do not permit any third-party content on sites to include or utilize any cookies, local storage, or similar technologies for tracking purposes or to collect your personal information.

  • Ad networks and exchanges operated by authorized third parties for interest-based advertising
    We may use third parties, such as advertising networks and exchanges, to allow us to serve you advertisements. These third-party ad networks and exchange providers may use third-party cookies, or similar technologies to collect information about your visit to our site and elsewhere on the Internet. They may also collect your device identifier, IP address, or identifier for advertising (IDFA). The information that these third parties collect may be used to provide you with more relevant advertising on our sites or elsewhere on the web.

Your choices

If you do not agree with LBCFG’s use of cookies, please discontinue the use of our website or change your browser settings. LBCFG offers certain site features, that are available only through the use of these technologies. You are always free to block, delete, or disable these technologies if your browser so permits, however doing so may affect critical functionality of the website.

You can disable cookies or similar technologies through the settings on your browser. You can follow the instructions on your browser’s help page or their website to disable and/or delete these files set by our site and other sites.

* Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help customers improve their financial health. Laurentian Bank of Canada, its subsidiaries and its entities are collectively referred to as Laurentian Bank Financial Group.


Legal notice

1. At the time of publication of this statement, our main service providers were Google, Facebook and LinkedIn. Some may have been replaced or added since then or could be added or replaced in the future. We may use third parties, such as advertising networks and exchanges.